VLM Travel

Terms of Service

GENERALLY

Vlm Travel.com is the online store of exhibition and distribution of products through the Internet of the company “VLM TRAVEL IKE”, based in Batsi Andros, Andros and has a branch in Athens, Klitomidous 18, Kallithea (Vat Number: 800928664 / Tax Office Pallini). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of Vlm Travel IKE, located at www.vlmtravel.com

Vlm Travel reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store.

INFORMATION PROVIDED

Vlm Travel makes every effort to ensure that all content and information displayed on the Website are accurate, clear, concise, complete, up-to-date and available. Vlm Travel, in good faith, is not responsible or liable for electronic data entries made by mistake / inadvertence in the common experience and is entitled to correct them whenever it realizes their existence.

INTELLECTUAL PROPERTY RIGHTS

The website www.vlmtravel.com is the official website of Vlm Travel. All content on the websites posted by Vlm Travel, including images, graphics, photographs, drawings, texts, texts, services and products are the intellectual property of Vlm Travel and are protected under the relevant provisions of Greek law, European law and international law contracts.

The names, images, logos and insignia representing Vlm Travel and / or its online store and / or third parties affiliated with them as well as their products or services, are the exclusive trademarks and insignia of Vlm Travel and / or of www.vlmtravel.com and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the websites www.vlmtravel.com should in no way be construed as a transfer or assignment of their license or right of use.

---

Terms of Participation

GENERAL TERMS OF PARTICIPATION IN VLM TRAVELF SERVICES AND PROGRAMS:

TERMS OF PARTICIPATION BASED ON PRESIDENTIAL DECREE 7/2018, PURSUANT TO EU DIRECTIVE 2015/2302

The General Terms of Participation (GOS), regulate on the one hand the responsibilities and obligations of the Customer (Traveler or Mediator) who participates in an organized trip (package of travel services and at least one night) and on the other hand the Travel Agency (the Travel Agency) , which sells travel packages (travel), organized by the same or another organizer. The Traveler, members or not of his family and the participants, through clubs, schools, companies, agencies or other bodies, by participating or mediating in the trip of the Company or another organizer is taken for granted that they unconditionally accept the travel plan and the following GOS, which they carefully studied, understood and are committed to comply with as a condition of their participation. The data and recommendations contained in the General Terms of Participation have been checked by our office, for their validity and accuracy, are of a general nature and are valid as they are, unless otherwise stated in the program of each trip. The programs, including the current price list, are valid for the period indicated in them. Travel program information and details may change due to frequent and extraordinary changes in conditions worldwide, especially in transport and international relations. In this case, you will be notified immediately in the most convenient way. unless otherwise stated in the schedule of each trip. The programs, including the current price list, are valid for the period indicated in them. Travel program information and details may change due to frequent and extraordinary changes in conditions worldwide, especially in transport and international relations. In this case, you will be notified immediately in the most convenient way. unless otherwise stated in the schedule of each trip. The programs, including the current price list, are valid for the period indicated in them. Travel program information and details may change due to frequent and extraordinary changes in conditions worldwide, especially in transport and international relations. In this case, you will be notified immediately in the most convenient way.

1. ORGANIZER – TOURIST OFFICE

Our Company VLM TRAVEL IKE has received two Special Operation Marks of EOT. with number ΜΗ.Τ.Ε. 1166Ε60000912901 (Andros Office) and MHTE: 0261E600008301Y1 Our Company organizes trips, itself or in collaboration with other organizers, which it sells itself or through another travel agency, acting as an intermediary between the clients / travelers and the various service providers it uses (transport companies, hotels, local travel agencies, etc.) in which it does not have direct control but will support any contractual requirement of the traveler as a mediator of its customers. The Intermediary Agent is a travel reseller and is not an authorized representative of the Company.

2. REGISTRATION – PARTICIPATION IN ORGANIZED TRAVELS

Valid travel registrations and reservations are made by visiting our offices or the offices of our partners, by mail, fax, telephone and through our website, provided (in order to book seats in this trip): 1st the payment of the advance payment – usually 30% – or the entire amount, in cash, by credit card or by transfer to the tourist office, within 48 hours, and 2nd of the unconditional acceptance and compliance with these General Terms. For the valid registration, the specific payment must be indicated on the receipt of the advance payment, with the dates of departure and return and any other distinguishing details. The right to participate in the trip, is secured by the payment of all its value and the relevant charges 10 full days before departure. Any non-payment of the total value of the trip in the foreseen time, gives the right to our company to cancel the reservation and, possibly, to demand cancellation fees, in accordance with the cancellation terms provided herein. The party, who represents his family or group, has the obligation to inform all his traveling companions about the details and conditions of the trip. The participants through a third party have the same obligations as the representative who registered them during the trip, and the tourist office makes available to them any relevant information, whenever requested. On some organized air tours, A representative of our company will be at the airport of departure / arrival to facilitate your trip, while your attendant will be at the airport of arrival and services begin and end with arrival and departure from / to the airport of destination. Our company does not bear any responsibility for the days and hours of operation of markets, museums and archeological sites.

3. TRAVEL PRICES – CHARGES etc.

The prices of the trips, mentioned in the valid form of the Company, are calculated on the day the price list / form is issued, based on the cost of services, the applicable fares / surcharges, of any kind, the exchange rate of foreign currencies with the Euro, as well as any other cost factors. The Company, having exhausted all forecast possibilities, reserves the right to adjust prices when the above cost factors change, due to extraordinary and unpredictable increases before the departure of the trip. In the event that for the above reasons the value of the trip increases, the Traveler has the right to accept the corresponding increase or to cancel his participation without cancellations, if this increase exceeds 10% of the total value of the trip, and the refunds are returned. interest free money. The same condition applies to the reduced participation (less than 20 people) in the trip, as well as to any fare difference in case the group tickets have been completed and the Carrier or the hotelier requests a higher fare or rent for the extra seats. Child charges-discounts (for children under 11), where applicable, vary and are granted when two adults normally pay in the same room / cabin. The Company has the right to discount pre-registration or availability of “last minute” seats in order for the trip to take place, without the right of other travelers to demand a similar discount. The prices do not include the municipal tax (where available), which is valid only for visitors (tourists) and is paid on the spot in hotels. as well as for any difference in fare in case the group tickets have been completed and the Carrier or the hotelier requests a higher fare or rent for the additional seats. Child charges-discounts (for children under 11), where applicable, vary and are granted when two adults normally pay in the same room / cabin. The Company has the right to discount pre-registration or availability of “last minute” seats in order for the trip to take place, without the right of other travelers to demand a similar discount. The prices do not include the municipal tax (where available), which is valid only for visitors (tourists) and is paid on the spot in hotels. as well as for any difference in fare in case the group tickets have been completed and the Carrier or the hotelier requests a higher fare or rent for the additional seats. Child charges-discounts (for children under 11), where applicable, vary and are granted when two adults normally pay in the same room / cabin. The Company has the right to discount pre-registration or availability of “last minute” seats in order for the trip to take place, without the right of other travelers to demand a similar discount. The prices do not include the municipal tax (where available), which is valid only for visitors (tourists) and is paid on the spot in hotels.

4. LIABILITIES – RESPONSIBILITIES OF TOURIST OFFICE (COMPANY)

The Company has the obligation to coordinate and execute in the best possible way the trips it has to the Travelers, mediating between the travelers and every third party that provides the services (carriers, hoteliers, agents, etc.), it does not have, however, and can not have direct control over them, hence responsibility. The Company, having exhausted all possibilities of provision and care, is not responsible for wrong actions and omissions of third parties and their associates, for irregularities in the provision of services and for emergencies such as: cancellations, delays or changes of means of transport (airplanes, ships, cars). , trains, etc.), due to exclusion of areas, other strikes, weather conditions and other causes. Therefore, given the possible short or long delays for technicians, meteorological or other reasons, travelers should not schedule meetings or their own visits on the days of travel / flights. The Company is not responsible for emergencies, strikes, blockades due to weather, health, terrorism, war, toxic conditions, earthquakes, hijackings and other similar cases of force majeure and for any damage, accident, loss of life or property. The Company will exhaust all means of assistance for the continuation of the trip or repatriation of travelers, but without responsibility or financial burden, which will be borne by travelers as if they were traveling individually in the face of such emergencies. It is recommended that travelers from the region be at the places of departure one day before, in order to deal with route changes or other emergency. For cases of defective service, report immediately to the attendant and if not provided, to the local agent with notification to the Company, to correct the problem. Otherwise, the problem must be reported in writing to the Company upon return and within 10 days, attaching each item for justification. Any compensation for non-provision of service may not exceed twice the value of the individual service. Minimum participation for all trips is twenty (20) adults. If this number is not filled in, the Company has the right to cancel the trip and inform the Travelers up to seven (7) days before the start of the trip and to return the money they had paid without any other obligation, unless they accept the difference from the reduced participation. The configuration of the trip, services and prices are considered those mentioned in the contract of sale (payment receipt of the trip), which is signed and accepted by the Traveler or Mediator. The final travel plan is what the Travelers or Mediators receive and accept, with the informative travel documents, 2-3 days before the departure with any extraordinary changes, and have the obligation to inform the group that registered in the trip. Facilities that are not mentioned in the descriptions of the programs of the organized trips or that are mentioned as optional, are either not offered at all by our company or are available with extra charge in addition to the listed prices, if it is finally possible to implement them. Our company is not responsible for optional events held by local agencies. After the completion of your trip, our company will issue the statutory tax documents, which will be received from our offices on working days and hours of financial services (Monday – Friday 10: 00-17: 00). Our company is not responsible for the optional events which are held by local agencies. After the completion of your trip, our company will issue the statutory tax documents, which will be received from our offices on working days and hours of financial services (Monday – Friday 10: 00-17: 00). Our company is not responsible for optional events held by local agencies. After the completion of your trip, our company will issue the statutory tax documents, which will be received from our offices on working days and hours of financial services (Monday – Friday 10: 00-17: 00).

5. OBLIGATIONS – TRAVELERS ‘RESPONSIBILITIES

Because other people are usually involved in the organized trip, it is necessary the appropriate social behavior and the absolute compliance of the travelers with the trip plan and the suggestions of the escorts or guides and their timely arrival at the meeting places for the various benefits of the program (flights , transfers, tours, excursions, meals, etc.). If the traveler’s delay or inconsistency results in the loss of a flight, excursion, transportation or other service, the traveler will have to reconnect with the team at his own risk and expense, without the right to a refund for the service lost or for the entire trip if it fails to reconnect. Our company will make every effort to assist him, without having or undertaking any obligation. At airports, ports, stations etc. you must be at least two (2) hours before departure. If there is no escort on the trip, the Traveler must confirm on the spot his next flights or other itinerary with the transport company and confirm what time and from which airport, port, terminal, station, his transfer takes place. Any loss of the means of transport due to delay of the Traveler or voluntary interruption of the trip implies the loss of the entire trip, if it is not possible to reconnect with the rest of the team with the help of the company but at his own expense (other ticket, etc.) . Any movement of the traveler out of the group is the sole responsibility of him. In the same way, the Company is not responsible for the travel services that were not provided to the Traveler due to its own negligence or liability, illness or accident. Carriers, hoteliers and other service providers, as well as the Company, do not accept refunds of paid money due to illness, accidents, medical procedures, etc. and we recommend the Traveler to insure for such an eventuality. Regardless of its obligation, the Company will assist for any refund only if the providers accept the supporting documents provided. If the Traveler is unable to participate in the trip in which he has already paid a deposit or payment, he can assign his reservation to another person of his own, with the conditions of participation in the specific trip, no later than six (6) working days before departure, while especially for maritime transport the above deadline is ten (10) days before departure. In case of any outstanding balance of the value of the trip or possible additional expenses from the relevant assignment, the assignor and the transferee are jointly and severally liable to the Company for the payment of the relevant amount. Especially in the case of air carriers, it should be noted that it is not possible to change the name of the passenger, but only to cancel the existing booking and to book a new seat, if possible, with a possible charge. The Company does not bear any responsibility in case a new position is not found. The mandatory cancellation of the reservation will be made in accordance with the terms of cancellation provided herein. In case of any outstanding balance of the value of the trip or possible additional expenses from the relevant assignment, the assignor and the transferee are jointly and severally liable to the Company for the payment of the relevant amount. Especially in the case of air carriers, it should be noted that it is not possible to change the name of the passenger, but only to cancel the existing booking and to book a new seat, if possible, with a possible charge. The Company does not bear any responsibility in case a new position is not found. The mandatory cancellation of the reservation will be made in accordance with the terms of cancellation provided herein. In case of any outstanding balance of the value of the trip or possible additional expenses from the relevant assignment, the assignor and the transferee are jointly and severally liable to the Company for the payment of the relevant amount. Especially in the case of air carriers, it should be noted that it is not possible to change the name of the passenger, but only to cancel the existing booking and to book a new seat, if possible, with a possible charge. The Company does not bear any responsibility in case a new position is not found. The mandatory cancellation of the reservation will be made in accordance with the terms of cancellation provided herein. Especially in the case of air carriers, it should be noted that it is not possible to change the name of the passenger, but only to cancel the existing booking and to book a new seat, if possible, with a possible charge. The Company does not bear any responsibility in case a new position is not found. The mandatory cancellation of the reservation will be made in accordance with the terms of cancellation provided herein. Especially in the case of air carriers, it should be noted that it is not possible to change the name of the passenger, but only to cancel the existing booking and to book a new seat, if possible, with a possible charge. The Company does not bear any responsibility in case a new position is not found. The mandatory cancellation of the reservation will be made in accordance with the terms of cancellation provided herein.

6. TOURS – EXCURSIONS – MUSEUMS – OPTIONAL

On national holidays and half-holidays, visits to museums and other archeological sites may not take place or take place on a different day than planned, due to holidays and their non-operation. Admission to museums, archeological or similar sites is not included in the price of the trip, unless otherwise stated in the itinerary. In the optional guided tours / excursions / events that are decided and organized and paid abroad, a minimum number of participation is required. The Company is not responsible for the realization and the prices that will be offered and it is at the absolute discretion of the travelers to participate or not in the optional excursions or other events abroad.

7. HOTELS-ACCOMMODATION / SHIPS AND OTHER MEANS OF TRANSPORT

All information regarding the categorization or classification of the hotels and accommodations mentioned in our organized or sold travel plans is in accordance with the applicable legislation of each state for the tourist classification of hotels and accommodations, which may differ from country to country. Most hotel rooms have two beds or a semi-double. The triple rooms are, in essence, double rooms with an extra bed. They are usually not very comfortable and the extra bed may be smaller than normal or a sofa or rollaway. Rooms are delivered by the hotel usually between 14: 00-15: 00 and are available to tenants until 12:00 on the day of departure. In case you want to enter the room earlier or leave later, you will have to pay the relevant charge. If, due to unforeseen difficulties, the tour operator is forced to change hotel with another of the same or higher category, our company is not obliged to reimburse travelers. In case of late arrival at the hotel, after the day or time of the scheduled arrival of the traveler, and if he has not informed the hotel and our office, the hotel has the right to cancel the reservation and make the room available for the entire period of the reservation, if requested. In case of excessive bookings on the part of the hotel, our company will make every effort to resolve the issue, in accordance with applicable in the host country. All the accommodations used by the Company have the legal and valid operating license from the competent authorities of the country where they operate and the rooms that are closed are simple (standard). Their selection is made based on their location and the services they offer, in combination with the selling price of the trip. There is no single internationally accepted criterion, so hotels may differ from each other, even if they belong to the same category. Most hotel rooms are made for two beds or one double bed. Therefore, triple or quadruple rooms are essentially double rooms with an extra bed. They are usually not very comfortable and the extra bed may be smaller than normal, sofa or folding sofa. Rooms are delivered from the hotel usually between 14: 00-16: 00 and is available to tenants until 11:00 on the day of departure. If the Traveler wishes to enter the room earlier or leave later, he / she will have to pay the relevant charge to the hotel, if available. On individual trips, in case of late arrival at the hotel after the day or time of the scheduled arrival of the Traveler, and if he has not informed, the hotel has the right to cancel the reservation and make the room available to others for the entire period. booking. In case of overbookings on the part of the hotel, this and the Company will make every effort to accommodate travelers, in accordance with applicable in the host country. In the trips of Greece that are made by bus, the places are given in order of registration and do not change during the trip. On the contrary, when traveling abroad by bus, the seats change daily. The duration of an all-day visit / excursion does not exceed eight (8) hours in total, always counting from the time of departure from the hotel until the time of return to it. The half day visit / excursion will not exceed four (4) hours, always counting from the departure to the return to the hotel. It is known in advance and it is explicitly agreed that the airlines and for their own reasons (aircraft breakdowns, etc.) sometimes charter planes of another airline for their flights, change the flight schedules from morning to afternoon and vice versa, as well as the types of their aircraft. These changes are accepted by IATA and do not constitute a right to cancel the trip without the payment of cancellation fees by travelers.

8. PASSPORTS – ENTRY VISAS (VISA) – HEALTH FORMULATIONS etc.

All participants in travel abroad are required to hold a new valid passport, issued from 2006 onwards. You can also travel to countries under the Schengen Agreement with police IDs with Latin elements. The Company recommends that you have your passport valid for at least six (6) months after your return. Some destinations require an additional passport expiration after 3, 6 or 12 months. The period for the visa is included in the deadline for registration of participation of each excursion as well as the sanitary formalities, if these are required. The validity and issuance of all travel documents (passport, identity card, etc.) is the responsibility of the Traveler and the Company bears no responsibility. Special attention is needed for underage travelers who must be provided with the required travel documents (passports, etc.). Holders of foreign passports must also inform the Company in writing and address themselves to the consular authorities of their country, as well as the countries they will visit, in order to check if they need a visa or any other documents for the countries from where they will cross or to which they will travel, as well as for their re-entry into the country from where they started. Failure to ensure the timely issuance or endorsement of travel documents does not justify the cancellation of the traveler’s participation without cancellation fees. The Company provides all the information about the trips, where the International Health Organization requires vaccination, medication, etc.

9. INSURANCE

The Company has concluded a group insurance policy of Civil Professional Liability for each trip it organizes, which covers the cases of any liability towards its customers, resulting from the non-execution or the improper execution of the organized trip. Also, the insurance policy covers the case of insolvency or bankruptcy. There is also an insurance policy for travelers covering travel accident insurance, medical / hospital expenses due to accident, loss and delay of luggage, travel expenses, as well as repatriation of travelers due to injury or illness, have exceeded 75 years of age. The number of insurance policies and the details of the insurer are at the disposal of the traveler, in the accounting department of our office. In addition, there is the possibility of optional insurance, for more coverage depending on the desired amounts, which our office unreservedly recommends. Also, in case of your illness during your trip within the European Union, we recommend that you contact your Insurance Institution for the issuance of the “European Health Insurance Card”.

10. BAGGAGE

The luggage is transported under the responsibility of its owners, delivered to the carrier and received with the responsibility and care of their owners, regardless of whether or not there is an escort of the tourist office. In case of damage or loss of luggage, the IATA Regulation for airplanes and the corresponding international Treaties apply to any means of transport, as well as to hotels, and liability in this case is limited in accordance with these Treaties. Our Company does not bear any responsibility for the content of the luggage and any valuables and valuables and we recommend the appropriate insurance or not to take them with you. Regardless of the type of travel (air, sea or bus) the Transport Company undertakes the transport for each traveler only a suitcase of normal size and weight up to 20 kg, unless otherwise stated (eg US domestic flights are charged for each suitcase). In addition to luggage, the traveler is entitled to a small hand luggage with a maximum size of 50x40x25 cm (length / height / width). If the traveler is overweight or has more luggage, the carrier may charge a surcharge and the traveler is required to pay on the spot.

11. CANCELLATIONS

In case of cancellation by the Traveler, cancellation or envelope costs are due with the following deadlines, unless otherwise stated in the specific trip. Cancellations are made only in writing to the Company and regardless of the date of registration and departure of the trip and are subject to, per person, the following charges (if it is not possible to assign the reservation to another person): • 21 days before departure € 30 for trips to Greece and € 50 for trips abroad, per person, for administrative expenses. • 20 to 14 days before departure: 40% of the total value of the trip. • 13 to 7 days before departure: 60% of the total value of the trip. • 6 days before departure until departure (nonshow): 100% of the total value of the trip. In special air fares, when the ticket is purchased and canceled, up to 100% of its value will be charged, regardless of the time of booking and cancellation of seats. Cruises have different cancellation terms according to the terms of each company contract applicable to each cruise trip at your disposal. For individual / individual travel, different cancellation terms apply according to the terms of each airline fare, as well as the cancellation policy of each hotel, agent, etc. Charges are made regardless of the time of registration or whether the respective amounts have already been paid by the Travelers or not. In case one of the two persons who are going to stay in a double room cancels his participation, except for the cancellation fees, because the traveler will have to stay in a single, he will be charged extra for this use. He is also charged with the costs of attending any conference, match tickets and other services he has requested on his behalf and their return is usually impossible. It is especially emphasized that in the high seasons of Holidays, Easter, Summer, three-day festivities, carnival, conferences, sports, artistic organizations and other similar movements, due to prepayments of fares, accommodation, tickets, etc. cancellations, regardless of the time of booking or cancellation of seats, can reach 100%. It is especially emphasized that in the high seasons of Holidays, Easter, Summer, three-day festivities, carnival, conferences, sports, artistic organizations and other similar movements, due to prepayments of fares, accommodation, tickets, etc. cancellations, regardless of the time of booking or cancellation of seats, can reach 100%. It is especially emphasized that in the high seasons of Holidays, Easter, Summer, three-day festivities, carnival, conferences, sports, artistic organizations and other similar movements, due to prepayments of fares, accommodation, tickets, etc. cancellations, regardless of the time of booking or cancellation of seats, can reach 100%.

12. SETTLEMENT OF DISPUTES

Our company and the traveler are committed to resolving in good faith any dispute that may arise during the execution of the contract of the organized trip. In case of failure of the relevant efforts, the parties undertake to address to the Amicable Dispute Resolution Committee of the Association of Tourist and Travel Agencies in Greece and to request its mediation. If the amicable settlement of the dispute is not possible, the Courts of Athens are competent. I have carefully read all the above terms of participation (total of 12 articles) and which I accept personally and on behalf of all travelers mentioned in my booking and I am authorized to enroll them in this trip.

A search error has occurred!

Please try again later. If the problem persists, please contact support.